LEGAL

We want you to be happy with your TV Brit subscription. This policy explains when a refund applies and how to request one. That’s also why we offer a free trial before you subscribe, so you can check the service works for you first.

Free Trial First

Because a free trial is available before you pay anything, we’d always recommend trying the service first. This lets you confirm device compatibility and stream quality before committing to a plan.

When a Refund Applies

If you experience a genuine technical issue that we’re unable to resolve within a reasonable time after you contact us, you may be eligible for a refund for the affected period. Message us on WhatsApp as soon as an issue comes up, the sooner we know, the sooner we can help.

How to Request a Refund

Message us on WhatsApp with your order details and a description of the issue. We’ll look into it and get back to you with next steps.

What Isn’t Covered

Refunds don’t apply to issues caused by your own internet connection or device, to plans already substantially used, or to a simple change of mind after the free trial has already confirmed how the service works.

Processing Time

Approved refunds are processed promptly once agreed. Timing back to your original payment method can vary depending on your provider.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date at the top.

Contact Us

Any questions about refunds can be sent to us on WhatsApp, or see our FAQ page for common questions.

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