FREQUENTLY ASKED QUESTIONS

Everything You Want to Know

Can’t find your answer here? Message us on WhatsApp and we’ll get back to you directly.

About IPTV

What is IPTV?
IPTV stands for Internet Protocol Television, it’s TV delivered over your broadband connection instead of satellite or a cable box, streamed through an app on the device of your choice.
Is IPTV legal in the UK?
IPTV as a technology is legal, it’s the same delivery method used by many official streaming services. Always use a licensed, legitimate provider.
How is this different from traditional pay-TV or cable TV providers?
No dish, no engineer visit, no long contract. Everything streams over the internet connection you already have, and you can start or stop whenever you like.

Devices & Setup

Which devices can I use?
Firestick, Smart TV, Android, Apple TV, Windows and Mac are all supported. See the full device compatibility page.
How do I set it up?
Each device has its own step-by-step guide. Start at our setup guides hub and pick yours.
Can I use it on more than one device?
Yes, your subscription isn’t locked to a single device. Message us on WhatsApp if you’re not sure how many you can use at once.
What internet speed do I need?
Around 25 Mbps is a safe baseline for smooth HD and 4K. Slower connections still work, just stick to HD.

Content & Channels

How many channels do I get?
37,000+ live channels across every plan, covering UK, US and international TV, plus a 198,000+ title movie and box-set library.
Do I get the main UK free-to-air channels and premium sports channels??
Yes, mainstream UK channels are included alongside premium and international content. Message us on WhatsApp if there’s a specific channel you want to confirm.
Are the movies and shows kept up to date?
Yes, new releases and full seasons are added on a rolling basis, it isn’t a static library.
Is there content suitable for children?
Yes, kids’ channels and family content are included in the line-up alongside everything else.
Can I request a channel or film that isn’t available?
Message us on WhatsApp with what you’re after, we take requests where we can.
Does the app have a TV guide?
Yes, a built-in EPG (electronic programme guide) shows what’s on now and what’s coming up next, just like a normal TV guide.

Sports

Do you cover live football and European cup matches?
Yes, along with F1, boxing, tennis, golf and other major sporting events.
What are PPV events?
Pay-per-view events like major boxing or UFC fights, included as part of your subscription rather than charged separately.
Will the stream hold up during a big match?
Our servers are built to handle peak demand, though your own internet speed matters too. See our buffering guide if you run into issues.

Free Trial & Billing

Is there a free trial?
Yes, message us on WhatsApp and we’ll get you set up. See our free trial page for details.
How much does it cost?
Plans start from £9.99. Full pricing and what’s included in each plan is on our pricing page.
Is it a rolling subscription?
No, each plan is a one-off payment for that length of access. Nothing renews automatically.
What’s your refund policy?
See our full refund policy for details.

Technical Questions

Why does my stream buffer sometimes?
Usually your internet speed, Wi-Fi vs Ethernet, or device age. See our buffering guide for fixes.
Do I need a VPN?
Not required for TV Brit to work. Some people use one for general privacy, but it’s a personal choice.
What quality can I stream in?
HD, Full HD and native 4K, depending on the channel and your connection speed.

Account & Access

How do I receive my access details?
Sent via WhatsApp or email once you’ve chosen a plan or started your trial, usually within minutes.
Can I share my subscription with family?
Your access works across your own devices. If you want to know more about household use, message us on WhatsApp to discuss your situation.
What if I lose my access details?
Message us on WhatsApp and we’ll resend them.
Can I change devices partway through my plan?
Yes, message us your new device and we’ll help you get set up on it.

Legal & Safety

Is my payment secure?
Yes, payment details are handled securely, we don’t store card information on our own systems.
Is my data private?
See our full privacy policy for details on what we collect and how it’s used.
What are your terms and conditions?
Full details are on our terms and conditions page.
How do I report a copyright concern?
See our DMCA policy for how to submit a request.

Comparing TV Brit

How does TV Brit compare to other IPTV providers?
See our full comparison page for an honest breakdown.
Why is TV Brit cheaper than traditional pay-TV or cable TV providers??
No satellite dish, no engineer visits, no long contracts to maintain, that overhead is what traditional providers pass on to you.
What do other customers say?
Read real feedback on our reviews page.

Support

How do I contact support?
WhatsApp is the fastest way to reach us, a real person replies, not a bot.
What are your support hours?
Support is available 24/7 via WhatsApp.
Can you help me if I’m not technical?
Yes, that’s exactly what our setup guides and WhatsApp support are for, we’ll walk you through it step by step.

Still Have a Question?

Message us on WhatsApp, we’re happy to help before you subscribe.

Ask on WhatsApp